Calling- Inbound & Outbound
We setup and operate inbound & outbound calling across customer facing processes.

• Inbound : Customer help line
• Outbound : Sales, cross sell, up sell, on-boarding, fulfilment

Back Office
An integrated back office set up to leverage the advantage of scale.

• Request processing
• Document processing
• IT help desk
• Fulfilment
• Written communication

Training
Customized training modules are developed for middle management & frontline.

• Doctor Call Care
• Interaction skills on phone
• "Difficult" situation’s Role plays & Post session mentoring
• Presentation Skills
• Team Building
• Customer Centricity (workshop)